Welcome to WishCare BD ("we", "us", or "our"). These Terms and Conditions ("Terms", "Agreement") govern your use of our website www.wishcarebd.com, our official social media pages (@wishcarebd on Facebook, Instagram, and TikTok), and all related online services (collectively, the "Service").

Please read these Terms carefully before accessing or using our website. By using our Service or purchasing any product from WishCare BD, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our site or services.

WishCare BD is an independent online retailer based in Bangladesh, offering 100% authentic WishCare-branded skincare and haircare products. We are not officially affiliated with or endorsed by the global WishCare brand (MyWishCare).

We sell exclusively through our website and verified social media handles. All transactions, shipping, and customer support are managed locally by WishCare BD.

Our goal is to provide genuine, high-quality products with transparency, trust, and excellent service for customers across Bangladesh.

By accessing or using WishCare BD's Service, you:

• Agree to be bound by these Terms.
• Confirm that you are at least 18 years old or have parental/guardian consent.
• Agree to provide accurate and truthful information while using our website.

If you do not accept these Terms, you may not access the Service.

When creating an account or placing an order, you must:

• Provide accurate and complete details (name, address, contact number, etc.).
• Maintain the confidentiality of your login credentials.
• Accept responsibility for all activities that occur under your account.

WishCare BD reserves the right to suspend or terminate any account found to be fraudulent or violating our policies.

We make every effort to ensure that all product details, descriptions, and images displayed on our website are accurate and up-to-date.

Due to variations in screen settings and lighting, actual product colors may slightly differ.

All products are original WishCare items, sourced responsibly, and made available to customers in Bangladesh.

WishCare BD is not a manufacturer; we are a local authorized reseller of original WishCare products.

All prices listed on WishCare BD are in Bangladeshi Taka (BDT) and include applicable VAT (if any).

Prices and availability are subject to change without prior notice.

We accept payments via Cash on Delivery (COD) and online payment gateways.

Any promotional offers or discount codes are valid only for the period specified.

We reserve the right to cancel or refuse any order suspected of fraud or unauthorized use.

We deliver products nationwide across Bangladesh within 2–5 working days (depending on location).

Shipping charges vary based on delivery area and will be displayed during checkout.

In case of unavoidable delays (e.g., natural disasters, courier disruptions), we will notify customers promptly.

WishCare BD is not liable for delays beyond our control once the product is handed over to the courier partner.

Please refer to our Return & Cancellation Policy for full details.

In summary:

• Only manufacturing defects qualify for return or replacement.
• No return or exchange is accepted for personal dislike, wrong expectation, or product mismatch.
• Return requests must be made within 48 hours of delivery, with photos or video proof.
• Delivery charges for return or replacement are paid by the customer.
• Refunds (if applicable) are processed within 7–10 business days after inspection.

All content available on this website—including text, graphics, logos, product images, videos, and code—is the exclusive property of WishCare BD or its content licensors.

You may not copy, modify, reproduce, republish, or distribute any content from this website without written permission from WishCare BD.

You agree not to use our website or services for:

• Any unlawful or fraudulent purpose.
• Harassment, defamation, or violation of another person's privacy.
• Spreading viruses, spam, or malicious code.
• Copying or scraping website content for resale or competitive purposes.

Violation of these rules may result in immediate termination of access without notice.

Our website may contain links to third-party websites for reference or convenience.

WishCare BD does not control or endorse these external sites and is not responsible for their content, privacy practices, or any transactions you make with them.

We are committed to protecting your personal information. Please read our Privacy Policy to understand how we collect, use, and safeguard your data.

Your continued use of our Service indicates acceptance of our privacy practices.

To the fullest extent permitted by law:

• WishCare BD shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• We are not responsible for skin reactions, allergies, or product misuse.
• All products are sold "as is," with no additional warranties beyond those provided by the manufacturer.

WishCare BD provides all products and services "as available" and "as is." We do not guarantee that:

• The website will be error-free or uninterrupted.
• The results obtained from using our Service will be accurate or reliable.
• The quality of any product, service, or information will meet your expectations.

You agree to indemnify and hold harmless WishCare BD, its team, partners, and affiliates from any claims, damages, or expenses resulting from:

• Violation of these Terms.
• Misuse of our products or website.
• Infringement of any third-party rights through your actions.

WishCare BD may suspend or terminate your access to the Service at any time if we believe you have violated these Terms or engaged in fraudulent activity.

Termination will not affect obligations accrued prior to that date.

These Terms and any related disputes shall be governed and interpreted in accordance with the laws of The People's Republic of Bangladesh.

All legal proceedings shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

WishCare BD reserves the right to modify, update, or replace these Terms at any time. Updates will be posted on this page with a revised "Last Updated" date.

Continued use of the Service after such changes constitutes acceptance of the revised Terms.

If you have any questions or concerns about these Terms and Conditions, please contact us:

• 📞 +8801921521717
• 📧 hello@wishcarebd.com
• 🌐 https://wishcarebd.com
• 📱 Facebook / Instagram / TikTok: @wishcarebd