This policy is designed to comply with local privacy standards in Bangladesh while aligning with international best practices for transparency and data protection.

This Privacy Policy applies to all visitors, users, and customers ("you") who access or use the services of WishCare BD ("we", "our", or "us"). By using our website or purchasing from us, you consent to the collection and use of information as outlined in this policy.

We collect two types of information: Personal Information and Device/Technical Information.

When you make a purchase, register for an account, or contact us, we may collect the following details:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Payment method (handled securely via third-party providers)
• Order details and transaction records
• Any messages, reviews, or feedback you voluntarily provide

When you visit our website, we automatically collect limited technical data, including:

• IP address and geolocation (city/region level only)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system and screen resolution
• Referring website or search query
• Pages visited, time spent, and browsing behavior

We refer to this as "Device Information."

We collect information in the following ways:

• Directly from you when you place an order, sign up for an account, subscribe to updates, or contact us.
• Automatically through cookies, log files, analytics tools, and social media integrations.
• From trusted third parties such as payment gateways, delivery partners, and analytics providers.

We use your information to operate, improve, and personalize your experience at WishCare BD. This includes:

• Processing and delivering your orders accurately
• Sending order confirmations, invoices, and shipping updates
• Responding to customer service requests or feedback
• Verifying payment details and preventing fraudulent activity
• Customizing website content and recommendations
• Sending promotional offers, discounts, or updates (only with your consent)
• Improving site performance and marketing effectiveness
• Complying with applicable laws and regulations

We do not sell, rent, or trade your personal information. However, we may share it in the following limited situations:

We share data with trusted third parties who help us operate our business:

• Payment gateways (for secure payment processing)
• Delivery/courier partners (for order fulfillment)
• Analytics tools (for understanding site performance, e.g., Google Analytics)

These third parties are obligated to handle your data securely and only for the purpose it was shared.

We may disclose personal data when required by law or to comply with lawful requests (e.g., court orders, government investigations).

Our website uses cookies and similar technologies to enhance user experience and analyze traffic.

Cookies help us:

• Remember your login and cart preferences
• Measure site performance and engagement
• Deliver personalized product recommendations and ads

You can manage or disable cookies in your browser settings. However, some features may not function properly if cookies are turned off.

For more details about cookies, visit www.allaboutcookies.org.

We use Google Analytics, Meta Pixel (Facebook Pixel), and other tools to understand how visitors use our site.

These tools collect anonymized data to help us improve performance, user experience, and advertising accuracy.

You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout.

We may also use remarketing ads to show relevant offers on Google, Facebook, or Instagram. You can manage ad preferences at:

• Google Ads Settings
• Facebook Ads Settings

We implement strict technical and organizational measures to protect your data against unauthorized access, misuse, or loss. This includes:

• Secure SSL encryption on our website
• Encrypted payment processing via third-party gateways
• Limited data access to authorized personnel only

Although we take all reasonable precautions, no system is 100% secure. By using our Service, you acknowledge that data transmission over the internet carries inherent risks.

Depending on applicable law, you have the right to:

• Request access to your personal data
• Request correction or deletion of inaccurate data
• Withdraw consent for marketing communications at any time
• Request information about how your data is being processed

To exercise these rights, please contact us at hello@wishcarebd.com or call +8801921521717. We may require identity verification before processing such requests.

We retain personal data only for as long as necessary to:

• Complete the purpose for which it was collected (e.g., order fulfillment)
• Meet legal, accounting, or regulatory obligations

You can request deletion of your account or order history anytime by contacting our support team.

Our website may contain links to third-party sites or content (e.g., brand references, partner pages). WishCare BD is not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies.

Our Service is not intended for users under the age of 13. We do not knowingly collect personal data from children. If we discover that such data has been collected, we will delete it immediately.

WishCare BD operates within Bangladesh, but your data may be processed or stored on secure servers located outside Bangladesh.

By using our website, you consent to the transfer of your information internationally, as necessary for providing the Service.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

Continued use of our website after such updates means you accept the revised version.

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If you have any questions about this Privacy Policy, please contact us at +8801921521717